🔐 Londoo.co.uk – Privacy Policy

1. Introduction

This Privacy Policy explains how Londoo.co.uk (“Londoo”, “we”, “us”, “our”) collects, uses, and protects your personal data when you use our platform.

We are committed to protecting your privacy and complying with the UK GDPR and the Data Protection Act 2018.

2. Data Controller

Londoo is the data controller of your personal data.

📧 Contact: support@londoo.co.uk

3. What Data We Collect

We may collect and process the following data:

🧾 Information you provide:

• Name

• Email address

• Phone number

• Account login details

• Listing information (products, descriptions, images)

• Messages between users

📱 Automatically collected data:

• IP address

• Device information

• Browser type

• Usage data (pages visited, clicks, activity)

📍 Optional data:

• Location (for local listings and matching buyers/sellers)

4. How We Use Your Data

We use your data to:

• Create and manage your account

• Display listings and connect buyers/sellers

• Facilitate communication between users

• Improve our platform

• Prevent fraud and misuse

• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process your data under the following lawful bases:

• Contract – to provide our services

• Legitimate interests – to improve and secure the platform

• Consent – for optional features (e.g. marketing)

• Legal obligation – where required by law

6. Sharing Your Data

We may share your data with:

• Other users (e.g. contact details for transactions)

• Service providers (hosting, analytics, email services)

• Legal authorities (if required)

We do not sell your personal data.

7. User Responsibility

Because Londoo is a peer-to-peer platform:

• Users may share information with each other directly

• Londoo is not responsible for how users use shared information

You share information with other users at your own risk.

8. Data Retention

We keep your data only as long as necessary:

• While your account is active

• As required for legal or security purposes

You may request deletion of your data at any time.

9. Your Rights (UK GDPR)

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

To exercise your rights:
📧 support@londoo.co.uk

10. Cookies

We use cookies to:

• Improve user experience

• Analyse site usage

• Remember preferences

You can manage cookies through your browser settings.

11. Data Security

We take reasonable steps to protect your data, including:

• Secure servers

• Access controls

• Encryption where appropriate

However, no system is completely secure, and we cannot guarantee absolute security.

12. Third-Party Services

We may use third-party services (e.g. analytics, hosting).

These providers may process your data under their own privacy policies.

13. International Transfers

If data is transferred outside the UK, we ensure appropriate safeguards are in place.

14. Children’s Data

Londoo is not intended for users under 18.

We do not knowingly collect data from children.

15. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of Londoo means you accept any updates.